Transportation Unlocks the Key to Care

We're dedicated to empowering members to live healthier lives by providing simple and convenient access to care.

Request a Ride

Contact our Operations Center for ride assistance by calling 1-877-848-5993.

Request a Ride

Forms & Resources

Access required forms and find out more about the transportation solutions available to you.

Forms & Resources

Provide Feedback

We are passionate about ensuring each member receives a high quality of service. Let us know if you have feedback or an appeal regarding a ride.

Provide Feedback

Forms & Resources

Some transportation options may require members to submit one of the below required forms.

  • Mileage Reimbursement Forms (coming soon)

Below are additional resources for members to download that provide information about various aspects of our transportation solutions.

  • Evolent NEMT Handbook (coming soon)

Feedback

Ensuring that members have the best transportation experience possible is important to us, and we value any comments or feedback that you can provide.

  • Concerns – To file a concern with One Call, you or your representative can:
    • Call One Call’s Complaint and Appeals line at 1-866-436-0457
    • Write to One Call at: One Call, Attention: Complaints, 841 Prudential Drive, Suite 204, Jacksonville, FL 32207
  • When you file a concern, you must provide:
    • Your name and Medicaid ID number
    • The date of service
    • Your trip number